We strive to provide fast, reliable, and secure shipping services to ensure timely delivery of your orders. Our shipping policy outlines the terms and conditions for processing, shipping, and delivering orders.
Shipping Methods
We use reputable shipping carriers, including:
- South African Post Office (SAPO)
- Courier services (e.g., Courier Guy, Fastway)
- International shipping partners (e.g., DHL, FedEx)
Shipping Estimates
- Processing time: 3-5 business days (Monday-Friday)
- Shipping time:
- Local (South Africa): 3-7 business days
- International: 7-21 business days (dependent on destination)
- Estimated delivery time: 6-28 business days (processing + shipping)
Delivery Deadlines
Please note that delivery deadlines may vary due to factors beyond our control. We provide estimated delivery times based on data from:
Supplier - Extra 4 - 6 days
Tracking Information
You will receive tracking updates via email once your order ships. You can track your package on the shipping carrier's website.
Secure and Trusted Payments
We accept:
- Credit/Debit cards (Visa, Mastercard, American Express)
- PayPal
- EFT (Electronic Fund Transfer)
Our payment gateway is SSL-encrypted, ensuring secure transactions.
Returns Policy
Eligibility
Returns are accepted within 30 days of delivery.
Conditions
- Items must be in original condition (unworn, unused, with tags)
- Items must be returned with all original packaging and accessories
- Returns are processed within 5-7 business days after receipt
Refunds
- Full refunds for defective or incorrect items
- 15 % deduction on order for necessary arrangements
- Store credit or partial refunds for change of mind or size issues
Unexpected Delays
We strive to meet estimated delivery times. However, unforeseen circumstances (e.g., weather, customs delays) may cause delays. We will:
- Notify you via email
- Provide updated tracking information
- Offer alternatives or solutions
Contact Us
For shipping-related inquiries or concerns, please email : [email protected]